Why Your Invoices, Forms, and Flyers Confuse Customers
Many customer issues are blamed on attention, literacy, or attitude. In reality, confusion often starts with the document itself. Invoices, forms, and flyers fail when structure is unclear, information competes for attention, or layout does not guide the reader. Confusing documents create delays, errors, and unnecessary back-and-forth. Clear design prevents those problems before they occur. […]
